Canopy Credit Union

I used to like this credit union back in the spokane federal days, but now I have noticed lots of the good employees have left , I was gonna be late with my Visa payment called 3 times to let them know , everytime they switched me over to that department was always a recorder what a joke , so I quit calling then my retirement check came in and the automatic took the payment this has happened twice, the last time I was a day late , the fact is now I have to check my account all the time to see if they are taking my money I complained about this before they did nothing , they didnt even let me know what they did, this shit happened again and I think irs time to sue canopy, also fit your piece os shit atms they suck

To Kim:

I don't know if you have had to work with a credit union when times get rough... but.

Kim is literally a gem.. no a diamond.

I was able to pay what I could and called her the second I could get my account up to date and she was a literal shining star and had her heart there.

Never lose this gal. Because she not only helped me in a time of need. But also gave me the lovely advice to move on and keep strong.

Never change Kim. Thank you so much.
1000% love this place because of Kim.

Canopy Credit Union is the worst customer service. Dealing with them and not able to help answer some discrepancies on my account. This year I'm closing this account.

I used to be a huge fan of this credit union but . . Strap in. So I joined in June or July of this year and was given basically given everything I asked for and more. I shared my entire very personal story and was promised the moon and stars. They even asked me to be in their commercial. . Some of you may have seen me beaming and being so proud to be a member. But about two weeks after filming the commercial I was repeatedly denied access to my funds every payday. I'd get my direct deposit and pay my bills and after about the 3rd one my card wouldn't work. This continued every 15 days until currently. They're closed 4 days at a time with no way to ask someone hey why is my card not working. Youre just dead in the water. When you do finally get an explanation it's completely bullshit as evidenced by my ability to send money on PayPal after my card had supposedly been shut off for "fraud" or "too many transactions". They cherry pick what transactions they approve or not and will legitimately shut your card off on a holiday with no explanation. Ashley Dial from the francis branch was the person who initially helped me and then continued to lie to me for months. Also, after sending several panicked emails and voice-mails to her before realizing they'd be closed for 3 more days, she has yet to try to resolve any of my issues or even apologize. STEER CLEAR OF THIS CREDIT UNION. Not only will they lie to suit their needs, they'll blame you for their lack of ability to be a functioning credit union. At this point I'm pretty sure they're preying on people with crappy credit situations and then gaslighting them after building them up. I left this review 3 days ago on google and nobody has even said im sorry. WILD!! Its back to BECU for me!!

Great for getting a loan. But they charge you to make your payments Either if you walk in or online and by telephone.Its sad

My credit score dropped 3 points from the credit check they did when I opened my account. The mobile deposit is not enough to deposit my paycheck, so it's pointless for me and many others. They refuse to participate in any of the digital wallets such as Google pay or Apple pay.

I dealt with Sara L. She was awesome. She had my back the entire time and got me financed when I have less than perfect credit. I even got a decent rate! I can't wait to do more business with them! Will be back!

I used this credit union for the past 5 years or so, and I'm so happy now that I've I switched to another bank. Extremely cold, rude, and unempathetic to their customers banking needs. I can't recall how many times I'd have to call to get whatever issue was happening that day sorted out. And the topper was trying to close my account. I'd talked to three different employees to close my account, each telling me it was done. Then, each time getting a call back saying they "needed more info" to close the account. And when you'd call back, you have to leave a voicemail and they may or may not return it after a few days! I was expecting a check for the remaining balance for almost $900, they say they sent one but I still haven't received it. So I had to call (again, lolol) and the lady said she'd re send it, immediately. A few days later, I received a check for only $150! So I called. Again. I explained that this was becoming a very irritating process and that I just wanted the money owed to me, sent to me. This time I was talking to Peggy, who just simply blamed the post office and told me I had to wait 90 days for the check to be re sent out, which was definitely not what I was told from the previous phone call with a different employee. Peggy was extremely rude and sarcastic toward me. She didn't have my side at all nor was she planning to help me with what I needed. Even after everything I'd been through this far, it's like they didn't care since I wasn't a customer anymore. You can do better, Canopy!! I never leave 1 star reviews, but I can honestly say I've never had a good experience here.

I have been with Canopy Credit Union for over 20 years. I've moved away and now live in Mexico but Canopy Is still my bank, and will be until I die. For good reason. In all the 20+ years I've been with them, I have never had a complaint against them. Great service, really friendly, always still smiling (you can hear that over the phone) when I screw up and need help. They will literally bend over backwards to help you. Today I got a phone call because of an odd charge on my account. I was asked whether the charge was legitimate. Does any other bank do that? I have lost quite a few debit cards over the years. Go to the Credit Union and they make you a new one. That's the kind of great service Canopy gives. I didn't have to wait 10 days like my friend did with her bank. I absolutely love this credit union and highly recommend it.

I might change this but so far applying for a loan has been a disaster. We are currently in the coronavirus situation and it turns out all the people are working from home. I was working with a loan officer who attained all my personal data, including SSN. I would never have done this if I knew they were working from home. The loan officer suddenly quick emailing me after I asked for clarification on the numbers he was giving me. When I called the office a woman who sounded like she was 13 answered without any kind of knowledge on phone etiquette. I asked for a supervisor and she finally transferred me to a voicemail that rang and rang. Nobody answered and no voicemail. I waited. After about 30 rings it stopped. I called them back and got "Elvira" and I told her that the previous receptionist sounded like a 13 yr old and was she just answering phones for mom? She said she would get me to a new Loan officer. Just got a voicemail. Left message. Never heard anything. I'm going to contact the state commissioner on this. Horrible experience.